Mobile Telecommunications Company | MTC (2024)

• Dial 139 for your balance enquiry , the call will be automatically dropped and you will receive an sms with your balance
• Send a USSD dial string as *139# to retrieve your balance information

Golden numbers are obtainable at any MTC Retail Store.
Find all tariffs listed here: Select Packages Tariffs

We have banking details to First National Bank. Find our banking details here

NOTE: that you would be required to enter a reference number which is your cellphone number with 5 zero before the number. Eg:0000081 (FNB Customers) other banks accept account number or regular cellphone.

Your MTC Bill, read more Bill Explanation

The following documents are required:

• A written request with the new details.
• Copy of your ID.
• Copy of a cancelled cheque or back & front bank card.

We will forward it to the contract department. The change will be affect on the next bill cycle.

The recharge money will have last usage priority after any other credit has been depleted eg:

• Free Minutes, SMS’s and Data will be used 1st,
• Any bundles purchased will be used next,
• Then Monthly Usage Limit will be depleted,
• After that any Monthly Usage Limit Extension or Prepayment that the customer have made will be utilized,
• Then only the Recharge money will be used

All customers are by default provisioned for data services (GPRS/MMS/3G) and the device configuration is automatic. When you switch on your phone for the first time, both MMS and GPRS settings will be automatically sent to your device. Once you have received the settings you will have to enter a PIN, which is either 0 or 1234 to save.

In case you did not save the settings or deleted the settings or entered a wrong PIN, you can still request for new settings

• For Internet Settings send GPRS to 1251
• For MMS Settings send MMS to 1251

NOTE: 3G devices (USB), Apple iPhone (IOS), BlackBerry® and Android devices are not supported with Over the Air Settings and require manual configuration.

When you switch on your phone for the first time, both MMS and GPRS settings will be automatically sent to your device. Once you have received the settings you will have to enter a PIN, which is either 0 or 1234 to save.

In case you did not save the settings or deleted the settings or entered a wrong PIN, you can still request for new settings.

• For Internet Settings send GPRS to 1251
• For MMS Settings send MMS to 1251

NOTE: 3G devices (USB), Apple iPhone (IOS), BlackBerry® and Android devices are not supported with Over the Air Settings and require manual configuration.

PUK is a security code therefore it is not obtainable over the phone.

Please visit your nearest MTC Retail Store or Dealer with your identification. At a charge of N$30 you will receive your PUK codes and reactivate your SIM card.

This security code cannot be provided via the Contact Centre.

What do I need to do to get a sim card replacement?

• You need to go to your nearest MTC Retail Store or MTC registered dealer.
• Take along with you your ID.
• If your number is expired you will pay N$60 (N$30 for reconnection and N$30 for the sim card).
• A sim replacement alone is N$30.

The default security number for:

• Nokia: 1234
• Samsung: 00000000
• Sony Erickson: 1234
• Motorola: 1111 or 1234

You can also refer to your handset manual. Please note that if you have change the number we (MTC) don

The message (SMS) centre number is +264811900200.

Find all instructions on the Tango | Pre-paid SMS page. Click here

Yes, you can. Please do the following:

• Requests for permanent limit increases must be done in writing.
• Temporary limit increases can be done telephonically by the authorized person and will only be granted as per MTC

We have received several complaints pertaining to the apparent high data usage, especially on handsets. Being a customer-centric company and in line with our customer expectations, we recently conducted random tests with our own devices and also in conjunction with several customers who has visited our offices.

We also compared several account.

5G is the fifth generation of wireless communications technologies for cellular data networks. The frequency spectrum of 5G is divided into millimetre waves, mid-band, and low band. Low band uses a similar frequency range as the predecessor; 4G. The 5G millimetre wave is the fastest with actual speeds often being 1 to 2 Giga bytes per second.

Simply said, 5G is smarter, faster and more efficient than 4G. It promises mobile data speeds that far outstrip the fastest home broadband network currently available to consumers. With speeds of up to 100 gigabits per second, 5G is set to be as much as 100 times faster than 4G. As with 4G LTE, 3G and everything before it, the wireless network is transmitted over radio waves, a non-harmful part of the electromagnetic spectrum.

• 1ms Latency - faster response time within 1 millisecond
• 10-100x connected devices – can support more devices at once
• 10-year battery life for sensors – less maintenance and more reliable
• 90% reduction in energy use – greener for the environment as generates less waste
• 1,000 more capacity – supports 1000 more connections at a time
• 1—100x data rates – offer data transmit rates up to 100 times faster
• Allows for the support of smart cities, smart homes and augmented reality
• Allows devices to communicate with virtually zero lag time paving the way for cutting edge advances real time applications, such as allowing for surgeons and Doctors in urban areas or anywhere in the world to perform operations virtually using 5G technology
• Enables the self-adoption of a new generation of self-driving cars
• Brings video gaming to a new level stored ion the cloud and
• Has the capacity to revolutionise many industries, e.g. smart farming
• Simply said, 5G is widely believed to be smarter, faster and more efficient than 4G. It promises mobile data speeds that far outstrip the fastest home broadband network currently available to consumers. With speeds of up to 100 gigabits per second, 5G is set to be as much as 100 times faster than 4G.

Firstly, it is important to understand that there is a lot done to ensure public safety with regard to radiation. Before new technologies are introduced to the public they are tested to ensure they will not endanger human beings.

The International Commission on Non-Ionizing Radiation Protection (ICNIRP) is an association registered in Munich, Germany, as a non-profit organisation with a scientific mission. It is formally recognised as an official collaborating non-state actor by the World Health Organization (WHO) and the International Labour Organization (ILO). ICNIRP is consulted by the European Commission and is linked to many organisations engaged in NIR protection worldwide through diverse collaborative projects.

The ICNIRP provides scientific advice and guidance on the health and environmental effects of non-ionizing radiation (NIR) to protect people and the environment from detrimental NIR exposure.

Non-ionising radiation refers to electromagnetic radiation such as ultraviolet, light, infrared, and radio waves, and mechanical waves such as infra- and ultrasound. In daily life, common sources of NIR include the sun, household electrical appliances, mobile phones, Wi-Fi and microwave ovens.

Within the electromagnetic spectrum, NIR is situated below the ionising radiation band that includes x-rays. NIR has less energy than ionising radiation and cannot remove electrons from atoms, i.e. NIR cannot ionise (except for part of the UV band). NIR is sub-grouped into different frequency or wavelength bands. The different subgroups have different effects on the body and require different protection measures).

To this end, ICNIRP develops and disseminates science-based advice on limiting exposure to non-ionising radiation. Experts from different countries and disciplines such as biology, epidemiology, medicine, physics, and chemistry, work together with and within ICNIRP to assess the risk of NIR exposure and provide exposure guidance. ICNIRP experts base their advice on scientific publications about biological effects and action mechanisms of radiation, for the whole NIR frequency range. ICNIRP’s protection advice is formulated in its Guidelines, Reviews and Statements, which are publicly and freely available online.

The World Health Organization and GSMA (Global System for Mobile Communications) have already long established and agreed what the acceptable and safe exposure limits should be, that every new technology must comply with. These limits have been set to provide protection for all people (including children) against all established health hazards. With the introduction of every new technology the experts simply repeat the same debate, it is worth noting that the industry had the same debate with the introduction of 3G and 4G which were all within the established safety limits.

New applications such as 5G, wireless, IoT and wearable devices complies with existing exposure limits. The strict and safe exposure for electromagnetic fields also apply for all frequency bands currently envisaged for 5G. Based on experience with 3G and 4G networks and the result from 5G trials and commercial networks, the overall exposure levels will remain well below the international safety guidelines.

International RF-EMF limits cover the frequencies and modulations relevant to 5G and health agencies say that no health hazards are expected at levels below the limits;

5G assessments show levels similar to 4G meaning that overall exposures will not change by much, remaining a small fraction of the limit values; and

mmWave frequencies are used today by the mobile and satellite industries, they have been extensively researched and are covered by the international safety guidelines.

There has recently been claims online that stems from the fact that radio waves are technically radiation. Although the word tends to be viewed as negative, not all radiation is and radio is non-ionizing and does not excite electrons and knock them out of orbit. 5G can’t cause DNA damage, cause cancer or develop corona virus. Every study that claims otherwise has been proven false and inaccurate. The same claims were made about Wi-Fi and 4G when introduced. Corona is caused by a virus and not by electromagnetic radiation.

The Communications Regulator of South Africa ICASA has condemned the theory that 5G networks pose a health risk to consumers. Their statement reads “The authority confirms that type approved electronic communication facilities provided in the country adhere to the prescribed standards and that there is no evidence that they pose any health risks to the citizens”. Namibia’s telecommunications regulator, CRAN has also clearly stated that they are not aware of any proven correlation between5G and the covid-19 pandemic.

With the 5G commercial services launched in some countries and areas, the 5G is getting closer to our daily life. There has however been concerns about the radiation emitted by these base stations. Natural objects generally have electromagnetic radiation, even including the sunlight we see every day. However, it depends on the radiation index to judge whether it will cause harm to human health or not.

What is the radiation value of the electric appliances that are commonly used in our daily life? Mobile phones are carried by most people. After testing, it can be found that the radiation value in standby mode is 0.002 W/m2. When the call is connecting, the radiation value increases to 0.03 W/m2, which is less than the EMF safe standard, 0.47 W/m2.

Electric hair dryers are also commonly used in daily life. The radiation value can reach 0.12 W/m2 when powered on, which is safe.

When the microwave oven is powered on, the radiation value of the cabinet door can reach 2 W/m2, which has exceeded the safety value. However, the radiation value decreases rapidly one meter away, which is about 0.02 W/m2. So, everyone should stay away from the microwave oven at least 1 meter away from the microwave.

In fact, the range of the national radiation safety value is to restrict the EMF to be within the standard in the areas that people will live or do activity. According to the preceding test results, we can see that we are perfectly safe even within a very short distance to the base stations.

Youtube and other social media platforms has already begun to limit the spread of false 5G coronavirus claims after the cellphone tower attack in London. They are now taking steps to limit the spread of conspiracy theories that falsely connect 5G networks with coronavirus. There have been at least 5 reported instances of attacks in the United Kingdom in the past few days. Some Youtube videos claiming the connection between the virus and the super-fast wireless technology have racked up hundreds of views. In a joint statement, BT Groups (BTGOF) EE, Telefonica (TEF) O2, Vodafone and 3 owned by CK Hutchison Holdings said claims that 5G is in any way connected to the coronavirus pandemic have no basis in fact, a statement echoed by experts and multiple government agencies around the world. “Not only are these claims baseless, they are harmful for the people and businesses that rely on the continuity of our services and has led to the abuse of essential services and maintenance”

Many social media and internet platforms have already taken some steps to stem the spread of misinformation surrounding coronavirus, banning content that references fake treatments and cures and highlighting reliable information search and in feeds. However, conspiracy theories such as the false 5G connection falls into the grey area. Google Youtube calls such videos “borderline content” which means they are not in direct violation of its policies. The company did however say in a statement on CNN Business that the videos could lose advertising revenue and will be removed from search results. The UK Prime Minister, Boris Johnson has called on social media networks to do more to remove false information.

Twitter spokesperson person said “We will continue to take action on accounts that violate our rules, including content in relation to unverifiable claims which incite social unrest, widespread panic or large scale disorder”.

The GSMA recognises that public concerns have arisen in some markets about the safety of mobile communications. The radio signals used by mobile technologies are extensively researched, have been for decades and will continue to be. International guidelines cover all frequencies and those consider by for 5G are also within those ranges. Public health agencies and expert groups consistently conclude that the guidelines protect all persons (including children) against all established health risks. The GSMA and its members welcome and encourage regular independent research and believe that regulations should be evidence-based.

Expert groups and public health agencies such as the World Health Organization (WHO) broadly agree that no health risks have been established from exposure to the low-level radio signals used for mobile communications. In addition, statements from public health agencies also confirm that no health risks are expected from 5G.

• 5G is made of the same stuff as 4G (FM radio, heat, visible light, ultraviolet, etc)
• 5G is simply using light at certain frequencies
• 5G frequencies are similar to radar (it is a different usage of the same phenomenon)
• 5G cannot travel far (typically a few hundred metres)
• 5G is easily blocked (even by windows)
• 5G antennas need to be closer to our devices. (This is simply the physics of shorter waves same as your WI-FI faces many of these same challenges)
• 5G uses more antennas for the same area (this solves the range and blocking problems)
• 5G produces less radiation for the same area (this is due to the inverse square law in physics)
• 5G is a progression of existing technology
• 5G safety is being continuously evaluated and so far no health risk have been identified

Taking into consideration the facts shared above. The following conclusions can be made;

The conspiracy theory that the Namibian government initiated a lockdown to enable the implementation of 5G technology in secret is fake news because Namibia has no 5G towers;

There is no evidence that 5G causes coronavirus and as confirmed by the World Health Organization and so many experts, this claim is baseless;

It is worth noting that the World Health Organization and the telecommunications industry went through the very same debated with the implementation of 3G and 4G just a few years ago. Namibia implemented 4G based on the same assurance from the WHO and the technology has been safe despite experts warning that its radiation would not be safe for humans;

While the level of radiation of 5G is slightly higher than that of 4G, it is still below the acceptable radiation levels but MTC continues to welcome debate on the matter and will ensure that upon implementation that its safe and that due process will be followed as far as public consultation is concerned.

Active Status - A Tango Starter pack/Tango account is valid or in active status for 30 days subject to one chargeable event.

Expired (Grace Period) Status - In the case of no chargeable event the account will move into expiry status for 30 days. During this period customers can receive calls and make free calls. Customer can recharge to move back to active status.

Inactive Cut-off Status - the customer will move into Deactivated status for 180 days. In this status the customer should visit any MTC Retail Store/Dealer to reactivate the account. Reactivation and Sim Replacement will be charged NAD60.00.

Inactive Removed Status - After 180 days, the customer will not be able to reconnect the account, the card will no longer be available for use on the network and is removed for a specific period.

The following valid documentation is needed:

• Valid Namibian ID/ Passport/ Voters Card.
• Proof of ownership of your SIM card or police declaration.
• Married Individuals registered in their maiden name must present their marriage certificate and ID.
• Proof of residential address or a letter from nearby school, church, constituency councilor, police declaration.

• At any MTC Retail Store or Enrolment Centre/Mobile Van in your area.
• MTC is doing roadshows around the country.
• We will announce weekly where the registrations points will be held. Stay alert for our announcement when we will be in your area.

Existing subscribers will not be required to pay for registering your SIM Card. Please do not pay money to any Sales Agent/Registration Officer or vendor who asks for money to register your SIM Card. Also report any Sales Agent/Registration Officer or anybody who asks for payment before registering your SIM Card to MTC at +264 811 500 100.

New Subscribers will only be required to pay for the cost of the SIM Cards and not for the cost of the Registration.