Why is my T-Mobile service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.52 out of 5 51,694 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 09: Problems at T-Mobile
T-Mobile is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (43%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Minneapolis, Phoenix, San Diego, Garland, Philadelphia, Des Moines, Deer Lodge, Hyattsville, Crossville, Charleston, North Las Vegas, Burlington, Chandler, Billings and Gallup.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Atlanta | Wi-fi | |
| Charlotte | Internet | |
| Minneapolis | Phone | |
| Phoenix | Wi-fi | |
| San Diego | Internet | |
| Garland | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Kyshon Mitchell (@KMitch1120) reported
@TMobile definitely gets a "F" for customer satisfaction and service today yet again! @TMobileHelp Online and and in-store practices and procedures should be in sync.
- Norma Rae (@Instant86940938) reported
@VerizonSupport Hi Verizon. I have only been trying to open an account for over a hour. I'm trying to order a Pixel Pro & forget it now!! To think I even got your App which was of nooo help! I'm going with @TMobile I've also been on hold for 20 minutes, problems much? Later!!
- Kimmel (@Kimmel50357900) reported
Lost google delete take time google did key outagae and T-Mobile did key outaages finally hacker paid me **** world
- Dan P (@Dannypasky) reported
@TMobile Worst phone carrier ever, can’t get anything done, at the store, on line, or on the phone. ##awful
- Wendell Laidley (@wml415) reported
@DevinLeary @samsheffer I have a dual-sim iPhone with AT&T for work. I have 5 free days of unlimited, un-throttled international data (outside of Mexico and Canada) a month. Anything more and I pay $10 a day. Tried T-Mobile and it was too slow using int’l data to even be considered usable.
- OriginalDevilRaysFan (@robertc3d) reported
@NevilleRay @TMobile Build a tower where I live then we can talk about innovation. I get zero bars of nothing on your network where I live.
- Rodrigo (@Rodrigo_198669) reported
@TMobileHelp @PNWEngOfDoom @TMobile sucks big time .
- PETTY2TIMES (@PETTY2XBEATS) reported
@Verizon bout time to go to @TMobile this not having service when you have full bars got to stop.
- Srikar (@sdarbha) reported
@TMobileHelp returned the wifi equipment promptly and asked for a.refund of the $190 I was billed and I received a refund of only $131.79. I cannot understand why I was billed 58.21 when I haven't used or activated the mobile service or the wifi service.
- Richchi72 (@richchi72) reported
@TMobileHelp can you guys stop using people that are out of the country to give support to your customers. So apparently not everyone at my midwest team of experts actually helps.
- ElectricKids_Club (@Electrickidsclu) reported
@TMobile I had a bad experience with Alexa in the Brickell Miami t-mobile store.Alexa provided very poor service to us, she made many mistakes during the selling process and most important discarded the paid SIM cards from my AT&T plan when I told her NOT to do that.
- Matthew Luquire (@MatthewLuquire) reported
T-Mobile is trying to tell me that even though they offer service in USVI my plan will not allow me to use it. #TMobileHelp #Tmobile
- AVNDR (@AVNDR_found) reported
@TMobileHelp is the website down right now?
- Alexander Estolano (@Alexander2sick) reported
@justaskarty Don’t T-Mobile WAYYYY better, wish I never made a switch
- Alex M (@DeltaOak) reported
@TMobileHelp I purchased a few Apple Watches as part of a promo back in December but only 1 received the credit, on top being billed at a higher mobile device rate then I was offered. Can you help fix it?
- desiree (@frogeegurlee) reported
Tomorrow is day 7 @TMobile 3 phones still out of service from you Monday is the appointment with a new phone company that will be day 8. I wasted 6 days DMing you my phone will work or peace out
- Srikar (@sdarbha) reported
@TMobileHelp Hi I explored switxhing over to TMobile from my current carrier. The rep over the phone sent me 3 SIMs when I needed only 2 for the 2 phones we have. I never activated the mobile service or used the wifi service. I returned the wifi equipment promptly
- Srikar (@sdarbha) reported
@TMobileHelp I also spent over 5 hours over the phone to resolve this issue and had no luck so far. I don't know why it so hard for TMobile to ensure customer satisfaction
- Eric MC (@iamtheeroc_) reported
@TMobile has the worst customer customer service and actual celular service. #timeforachange
- J. Kade 🇺🇦 (@jkade) reported
So @TMobile has apparently done something to its LTE antennas and I cannot walk around my neighborhood without losing signal here and there. Back on 4G for now, I guess. It’s not my week with large multinational corporations, I guess.
- Kevin Bolton (@__KevBo__) reported
@onthebrinksy Parents switched from Verizon (zero shame to still be on the family plan) to T-Mobile a couple years ago. Bill was cut in half. Service is slightly lacking in some areas, but overall haven’t had a major problem
- ✨ Kassandra (@Kayy2dope) reported
Heavy on ******** T-Mobile still 🤧 wild *** service
- Kyshon Mitchell (@KMitch1120) reported
@TMobile definitely gets a "F" for customer satisfaction and service today! @TMobileHelp
- Ivan Tirado (@ivanhoek2) reported
@SneedTech I like most things about T-Mobile except the fact that I can be on 500mbps N41 one moment and on under 1mbps the next… there isn’t a lot of consistency here on their network - it’s boom or bust
- J.B.A (@JpJp45) reported
@MikeZiemer @sowhatmusicfest I know someone at T-Mobile corporate in dallas that sponsor local event, would they be any help?
- Lisa Vitale (@LisaVitale19) reported
@TMobile why is my phone service not working? Half my Social apps won’t load. Safari won’t work. Texts take 5-10 min to go through. Calls keep dropping and service keeps going out. For no reason.
- arty 🦂 (@justaskarty) reported
T-Mobile ******* sucks, switching to AT&T.
- Luke Lewicki (@Luke_Lewicki) reported
@TMobile after 298 minutes on the phone for what should only be 1 line I’m still being charged for 2 phones, your **** ups and lost hundreds of hundred of dollars with no resolution
- 🍸 ً (@skinnybtch48) reported
the T-Mobile story was so bad i had to ask my friend to get me a water bottle from smwhere else while i was sitting on the ***** *** floor 😭😭 honestly looking back @ it it’s funny but in the moment i was soooo scared n embarrassed 😭
- Jericho (@Yep_Im_Jericho) reported
Haven’t had another phone service since US Cellular, but T-mobile had to go. Hopefully this new service is good.
